Business ProfileforVersatile Merchant Solutions

Agreement August 2020 May and Sept of2023 Versatile Merchant Solutions was supposed to provide consulting and set up Merchant services with NAB.The nature of the dispute is that Versatile Merchant Solutions and *************************************************** who claim to haveextensive experience and expertise in merchant processing, VMSwas non-responsive, andrefused to the many attempts of communication.Emails, phone messages, and messaging on their website weremet with zero response.They created a fraudulent merchant service account that was withdrawing money monthly.When I brought this up to VMS attention,about theway theyset up my account and asked for a refund, there was no response toemails and calls.When I tried to bring this up again to their attention and asked for a refund they cherry-picked information and again refused to acknowledgetheir own wrongdoing or provide a refund or explanation.********************************* and VMS has not tried to resolve the issue, offer a refund, or solvethe problem. ********************************* and VMS is doing their best to make it seem like wasall my fault.Rather than admit VMS was at fault, ********************************* searched for any way he cherry-picked data. They completely ignoring the fact of them being non-responsive or addressing a refund.I have emails that show VMS and****** **********were non-responsive.As far as everythingI have seen and heard from VMS and****** **********they will look for ANYTHING to not admit that VMSwas wrong and has horrible customer service or give refunds. Account ********************************** Here is the kicker: I made a BBB review of Versatile Merchant Solutions11-2-2023 The next day I receiveda call from****** ********** tryingto blackmail and threaten me to change or remove the review.This is the wayVMS *************************************** handle the reality of setting up an account fraudulently and refusing to take accountabilityfortheir actions and/or inactions. Despicable company!